Welcome to Fintech Sandpit, We are the best Fintech
innovation platform for financial services innovation. We provide a wide range
of Fintech prototyping environment, Fintech data workbench, fin-tech
marketplace, Fintech sandbox service.
Financial Institutions
We help financial institutions by:
Giving them access to the best fintechs from around the
globe
Saving them resources by streamlining repetitive due
diligence processes
Helping them deliver new products/services to market quicker
by accelerating the partnership journey
Are you a sustainable Fintech? 🌱
We subsidise partnerships with Fintechs working towards
financial inclusion, environmental sustainability, equal opportunity, and
financial wellbeing with pro bono support and resources. Get in touch to find
out more. fintech
innovation platform
One bank that has led the innovation agenda is Barclays.
In fact in the last few months Barclays announced the
introduction of biometric finger scanning, as well as video banking. These
innovations should improve both the customer experience and overall security
measures... so are win-win for Barclays and its customers alike.
Video banking in particular seemed to take a few people by
surprise. However, it makes perfect sense, and is likely to become commonplace
across the industry over the next few years. In this respect, Barclays is
leading the industry, and should be congratulated.
The Challenging part!
The challenge, as all financial services companies know,
isn't injecting a bit of innovation here or sprinkling a bit of magic dust
here.
Everyone struggles with embedding innovation into complex
multichannel environments, constrained by organisational silos, competing
executive priorities and balanced against a 'must do' regulatory programme
portfolio. fintech
innovation platform
Providing a consistently good customer experience across
multiple customer channels is hard now. In the future, it will can only really
become harder!
One bank customer review really jumped out. A Business
Banking customer, told us about his difficulty in getting in touch with his
bank.
In his review, the customer started his customer journey via
a broken web contact form, then went to Twitter, where after approximately 20
messages, a member of the business banking team, with no apparent knowledge of
the Twitter conversation picked-up the phone. The customer labels this experience
as 'the general mess of their communications.' fintech innovation
platform
Not so long ago, the use of twitter for many financial
services organisation was in itself seen as a big innovative step. Engaging
customers through multiple channels is great! But in this case the customer
experience was clearly disjointed, and via Twitter Pete received replies from
three other banks offering to take his business instead!
In this case, the customer's expectation was clearly not
met, and multichannel engagement did not work.
However, the future could be very bright!
The pace of innovation will likely not slow down. In fact,
we believe that there is some pretty inspiring innovation not too far away that
will really please customers. This has the potential to be great news!
Financial services firms will have to be better at
implementing innovation, but also at performing all the core processes (e.g.
making and receiving payments). After all, a beautifully designed app that
doesn't work really isn't going to please customers for too long!
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